Snapchat streaks are a fun way for users to keep in touch with their friends daily. When two users send direct snaps (not chats) to each other for consecutive days, they build a streak. A number with a fire emoji appears next to their friend’s name, indicating the streak length. However, sometimes a streak might break unintentionally — due to glitches, lack of time, or simple forgetfulness — which can be disheartening. Fortunately, Snapchat offers options to potentially restore your broken streak.
Understanding How Snapchat Streaks Work
A streak begins when two Snapchat users send snaps to each other for three consecutive days. After that, it increases daily if both users continue to send at least one snap every 24 hours. Just one missed exchange from either end can break the streak.
Snaps must be photos or videos; regular chat messages, group snaps, or content shared via Memories don’t count toward your streak.
Steps to Fix a Broken Streak on Snapchat
If your streak disappeared and you believe it was due to a mistake or app-related error, you can follow these steps to try and recover it:
- Open Snapchat Support: Go to the Snapchat Support page using a browser or through the Snapchat app.
- Click “Contact Us”: Under the “Need Help?” section, select “Contact Us”.
- Select “My Snapstreaks disappeared”: A menu with multiple issues will appear. Choose “My Snapstreaks have disappeared”.
- Fill in the Form: Snapchat will prompt you with a form. Enter all required details such as:
- Your username
- Your friend’s username
- Device used
- When you started noticing the streak was gone
- Approximate streak number before disappearance
- Explain the Situation: In the space provided, communicate honestly. Mention if you think it was a technical error or if you both sent snaps the day prior and the streak still disappeared.
- Submit the Form: After filling in everything, hit the “Send” or “Submit” button and wait for Snapchat’s response, which typically comes within 24-48 hours.
Tips to Keep Your Streaks Going
Prevention can save time and stress. Here are some tips to ensure your streaks stay intact:
- Set Reminders: Daily alarms or app reminders can help you remember to send a snap.
- Use the Streak Emoji as a Guide: Snapchat shows an hourglass emoji ⌛ near a friend’s name when the streak is about to break. Use this as a last-minute alert.
- Establish a Routine: Make it a habit to send streak snaps during specific times a day, like morning or evening.
What You Should Know About Snapchat’s Policy
Snapchat will only restore a streak once in a while as a courtesy. If streaks continue to break repeatedly due to user error, Snapchat likely won’t recover them. Also, if the friend you have a streak with didn’t send a snap during the 24-hour window, the streak is considered legitimately broken.
It’s also worth checking your internet connection when you send snaps. Sometimes poor connections might delay the send, leading to missed deadlines without your knowledge.
FAQs
- Q: Can you restore multiple streaks at once?
A: Snapchat generally only allows the restoration of one streak per support request. Repeated submissions for multiple streaks may be denied. - Q: How long does it take for Snapchat to respond?
A: Snapchat usually replies within 24 to 48 hours, depending on request volume. - Q: Will Snapchat notify my friend when the streak is restored?
A: No, only the person who contacts support will receive a notification. However, the restored streak will be visible on both profiles. - Q: What if my streak broke due to both of us not snapping?
A: If both users failed to snap, Snapchat will not usually restore the streak as it is considered a user-side error. - Q: Do snaps from Memories or Stories count toward streaks?
A: No, only direct snaps sent to an individual friend count toward maintaining a streak.
Keeping a streak alive can be a fun and rewarding way to stay in touch with close friends. With daily effort and a little awareness, streaks can reach impressive lengths. And if life gets in the way, there’s always Snapchat support ready to lend a hand—at least some of the time.
